Job Description
Le Spa by Warwick Melrose invites you to embark on a journey connecting the body, mind and your individual spirit. Le Spa features a stylish lounge, gender specific steam rooms and six treatment suites.
Start your Warwick journey at Le Spa and be a part of Dallas history as the Warwick celebrates 100 years in 2024!
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Communicates with guests by demonstrating professionalism, friendliness, sophistication and confidence.
Incorporates the Company Vision and Mission to our Guests in day-to-day tasks: “ To exceed the guest’s expectations by providing the guest with impeccable guest service, expertise, and the finest quality products.”
Provides consistently outstanding guest service to enhance the spa/salon experience for each guest.
Maintains high professional standards of service, appearance and behavior, ensuring consistency guest service values and Spa and Salon Standards.
Guides guests to their service location and ensures the “flow” of their experience.
Performs spa treatments within the scope of training.
Completes accurate and legible client intake notes.
Promotes the health and wellness benefits of spa treatments specific to each guest and recommend a frequency of services.
Extends benefits of the spa treatments by recommending retail products for use at home.
Maintains professional appearance of self and facilities by wearing a clean and pressed uniform, following the table/station dressing and draping protocols, and keeping a work place/room clean and restocked.
Safeguards guest information and confidentiality.
Executes professional boundaries and does not engage in dual relationship with guests.
Complies with attendance rules and be available to work on a regular basis.
Performs any other job related duties as assigned.
JOB REQUIREMENTS:
Strong guest service skills. Position continually requires demonstrated poise, service with a smile, tact and diplomacy
Current state cosmetology/nail technician license.
In-depth knowledge of latest spa treatments, techniques, equipment and products.
Minimum of two years’ experience in spa/salon industry preferred
Ability to lift, bend, stoop, walk, and push carts up to 50lbs. with or without reasonable accommodations.
Ability to stand, move throughout spa and continuously perform essential job functions.
Excellent (English speaking) communication skill.
Positive attitude and enthusiasm
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